Frequently Asked Questions

Your guide to shopping the latest trends at The Rose Official Shop.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

The Rose Official Shop is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our premium collections and partner only with fair-trade certified factories.