Returns & Exchanges

At The Rose Official Shop, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags. If you are not completely satisfied with your purchase, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the unworn garments back into their original packaging, ensuring all designer tags and labels remain attached.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via our portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.